This is part 2 of a two-part post. Part 1 can be found here. Triggers are typically childhood wounds that never fully healed, such that they are now sensitive areas that, when “triggered” by something ...
The number of complaints received by healthcare organisations from patients and families is on an upward trajectory.1 For example, in 2023–2024, the NHS in England received 241 922 complaints,2 an ...
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