One question I often get when I speak at events or lead training sessions is, “What if I ask questions and people think I’m being confrontational?” It’s a common concern, especially when curiosity ...

The worst thing you can ask at the start of any interaction is: "How are you?" You're essentially telling the other person that the interaction will be like every other interaction. They'll most ...

Some questions we answer without thinking. Like when you walk in a store and are immediately greeted with, “Can I help you?” You’re just getting your bearings, so you instinctively say, “Thanks. I’m ...