Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

AI is fundamentally re-engineering how work is done, who does it, and why. From AI-assisted nursing tools enabling healthcare providers to serve more patients to robotics improving retail fulfillment ...

Ochsner Health and M7 Health have announced the successful system-wide launch of M7’s workforce management platform across all ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...

On Thursday, MicroStrategy Incorporated (NASDAQ:MSTR) announced that Zebra selected its cloud-native platform, MicroStrategy ONE, for its Workcloud Workforce Optimization Suite. This collaboration ...

Dayforce, Inc. announced that Hubexo, a global construction data and technology company, has chosen Dayforce to unify its HR systems and enhance its people operations. As part of its digital ...

LAKELAND, Fla. — Publix Super Markets here will implement the BlueCube Workforce Optimization suite from RedPrairie, Milwaukee, Red Prairie announced Friday. The system will provide scheduling ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...