A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

In professional and social settings, the way we speak can significantly influence how others perceive us. While true intelligence and wisdom are multifaceted and certainly not confined to formal ...

If you asked me to identify the most clichéd sentence in on-the-job writing, that sentence would be my nominee. Yes, it's common. Yes, it's handy. Yes, it's readily understood. (And no, this column ...