We’re facing a crisis of customer centricity. Most companies recognize customers as the necessary focal point of business operations, but the philosophy tends to fall apart in the execution. To bridge ...

Disagreement is often seen as a clash of right and wrong, but it usually reflects having different values. Understanding this ...

Merchants can help improve customer acquisition, conversion, and retention by understanding the role customer values play in purchase decisions. Pairing an understanding of customer values with data ...

Humanity’s progress has hinged on innovation for centuries, and we’ve now entered the era of computing, the Cognitive Era. This era, marked by global connectivity, big computing power, large data sets ...

The e-bike business is exploding with options for every type of rider. People’s behavior is harder to understand than ever. Sure, people are more willing to share. They’re more willing to write about ...

People change for many reasons, all of which are linked to their values. For example, youth who value pleasure might change because the negative consequences of their behavior interfere with their fun ...

Please provide your email address to receive an email when new articles are posted on . Mistrust is a key barrier when discussing tumor genomic profiling with African American patients with cancer.

In a recent development that has sparked widespread concern and discussions about online behavior and cultural sensitivity, an American YouTuber using the tag “Johnny Somali” found himself in legal ...

Dear Dr. E: I am trying to teach my children the importance of understanding the values of our Founding Fathers. More specifically, I want my kids to understand why the writers of the Constitution and ...

Property taxes are the largest bill that homeowners in Texas face, and they always put a damper on the holidays, as they are due on January 31 every year. Once taxes are in the rearview mirror, many ...