Growing demand for centralized case management systems is reshaping how nonprofits, social workers, and healthcare ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

How state and local government CIOs are expanding service management beyond the help desk to transform HR, facilities and ...

LAS VEGAS — Decisiv Inc. said beginning in 2017 its software platform will power the service management systems used by Paccar Inc.’s truck brands Kenworth and Peterbilt. The company made the ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...

ServiceTrade, the leading field service management software platform for commercial service contractors, today announced a ...

Nobody likes waiting in line. In today's fast-paced world, an inefficient queue can be the difference between a loyal customer and a lost sale. Service Systems does not just understand this; the ...

Systems management tools will automatically track your IT assets and help you plan requirements to meet demand. Discover the best in the business. Businesses buy IT systems to improve productivity and ...

Nashville-based SMS Holdings Corp. announced Tuesday that Scott Born has been named president of its Service Management Systems. According to a release, Born replaces Michael Wein and returns to ...