Field service problems are not limited to repairing down equipment. Problems may be application issues, obtaining documentation such as installation qualification certificates, re-programing, ...

Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Field Engineer today has about 45,000 skilled engineers around the world who have developed profiles on the company’s platform and made themselves available for contract work. Who are they? Gregory ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...

FORT LEONARD WOOD, Mo. — The Army is a small world after all, at least for Maj. Christina Cavanaugh, 35th Engineer Battalion executive officer, and her younger brother, Capt. Derick Harjo, executive ...