Following the same trajectory as a number of the General Services Administration’s acquisition tools and websites this year, the Federal Service Desk—the go-to help desk for all of the agency’s ...

Capt. Bryan Bailey uses an on board computer to translate information received from a drop sonde into coordinates for a precision air drop March 18, 2010, at Altus Air Force Base, Okla. Captain Bailey ...

Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives. Sean values teaching, learning, and ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...