TwistedSifter on MSN

Call center employee is fed up with scammers, so he came up with the perfect script to deal with them

These fraudsters need to be taught a lesson.
The New York Times

‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here. By Emma Goldberg Reporting from Pascagoula, Miss.