Salesforce is introducing artificial intelligence (AI) and predictive capabilities across its cloud customer relationship management (CRM) software-as-a-service products through its Einstein brand. At ...
Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features
Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...
Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of ...
New Einstein 1 Data Cloud is now natively integrated with the Einstein 1 Platform, so customers can connect any data to create a unified profile of their customer, and infuse AI, automation, and ...
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