Ever wondered why some diners seem to get the VIP treatment — extra refills, complimentary sides, and better seating — while your service appears to be sluggish and punctuated with silent eye rolls?

In today's competitive food service industry, simply serving delicious food is no longer enough. Restaurants are now focusing on crafting unforgettable experiences that leave a lasting impression. By ...

To no one’s surprise, we live in an economy and time when movie theaters, restaurants and pretty much most businesses in general are hurting, let alone the ultimate underdog, the little guy. So, with ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

As a result of "no tax on tips" becoming law, many restaurants may need to rethink service fees on large groups. Mandatory gratuities, typically 15% to 20% that restaurants often impose on parties of ...

I grew up sitting at restaurant tables, thinking I understood what was happening on the other side. It looked easy. Greet, take orders, run food and collect payment—simple. At 16, I decided ...