First there was House of Cards on Netflix. Then came a landslide of other new, original shows and movies across a growing number of streaming video services. From Succession to The Marvelous Mrs.

Nobody likes waiting in line. In today's fast-paced world, an inefficient queue can be the difference between a loyal customer and a lost sale. Service Systems does not just understand this; the ...

On-demand service platform Sheba.xyz has launched a "Fuel Refuelling Driver Service" that allows customers to hire a driver ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

Recently, EE in the UK introduced a new feature, called Priority Answer, that allows its customers to pay £0.50 ($0.81) to jump the queue on customer service calls. EE is one of the largest telecoms ...

Amazon’s hosted Simple Queue Service (SQS) has encountered performance problems this month that have prompted users to question its overall stability and its viability for commercial applications. The ...

Nearly half of UK aftersales customers still queue to see service advisers, raising concerns over satisfaction and retention in dealership operations.