Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Recently, EE in the UK introduced a new feature, called Priority Answer, that allows its customers to pay £0.50 ($0.81) to jump the queue on customer service calls. EE is one of the largest telecoms ...

AI that generates human interaction not hype AI for the sake of AI can end up adding layers between people and the help ...

Walt Disney World has announced it would be “pausing” the virtual queue of a popular ride and opting for a traditional standby line for the time being. Earlier today, Disney Parks announced that it ...

Here’s one thing that’s not contracting in today’s economy: queues. People are waiting longer and more frequently for a variety of services. Customer service call center hold times, for example, have ...

A queue is a data structure that works on a FIFO (first in first out) basis. Items are inserted at the rear of the queue and removed from the front. The term “Enqueue” denotes the operation that ...