Is it necessary for job candidates to share a thank-you note after an interview? This debate went viral on Twitter recently, thanks to this post on Business Insider. Some employers say it’s a deal ...

The medical billing process can be frustrating. Converting your patient notes to numbered claims can introduce human error and insurers can be strict about how claims ...

I am a big believer in process mining. My devotion to the approach is partly based on a strong belief in the value of a process orientation; I don’t think organizations can improve their operations ...