Kohl’s has been one of the brands most vocal about ‘loving the stores’ as a key component of its strategy in an omni-channel retail world. But without long term investment in the digital half of the ...

As airlines and passengers find new ways to engage with each other, an omni-channel strategy will ensure a consistent level of service across all points of contact says Ursula Silling, founder of ...

We meet with Jay Fowdar, VP of customer success at Samba TV, in this interview to discuss ongoing challenges in omni-channel planning. Jay also shares insights into how first-party data that leverages ...

More personalization, a revamped Ocado proposition and a ‘super app’ to come - M&S’s management team provide an insight into omni-channel retail ambitions. All of us have got to run faster up the down ...