As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
SILICON VALLEY, Calif. & LONDON--(BUSINESS WIRE)--Today Zinier has announced that it has been selected by Virgin Media O2 as its preferred supplier for field service automation software. Zinier, based ...
Expanded mobile recording capabilities from Virgin Media O2's network now available to small to medium-sized business (SMB) and public service sector customers Significantly extends the existing ...
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