Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

The panel on stage at the Knight Foundation’s Informed event is Elon Musk’s nightmare blunt rotation: Techdirt editor Mike Masnick, Twitter’s former safety lead Yoel Roth, and Bluesky CEO Jay Graber, ...

AI startup Mistral has launched a new API for content moderation. The API, which is the same API that powers moderation in Mistral’s Le Chat chatbot platform, can be tailored to specific applications ...

Content moderation is defined as “the practice of monitoring user-generated content and approving (or removing) it based on company policy and guidelines.” According to data from the Transparency ...

These are strange days for people who care about trust and safety on platforms. Historically, many people have suggested that either more effective central moderation (a platform owner intervening ...

Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...

Content moderation has been one of the thorniest issues on the internet for decades. It's a difficult subject matter for anyone to tackle, considering the subjectivity that goes hand-in-hand with ...

The social media company has a hard road ahead if it wants community fact-checking to succeed. Earlier this month, Mark Zuckerberg announced that Meta will cut back on its content moderation efforts ...

Social media platforms have historically run their content moderation much like a parent running a house full of teenagers: If you live under my roof, you follow my rules. But as social media has ...

While Facebook, Twitter, Google and other popular web-service providers are busy deploying legions of people to mitigate online toxicity in the forms of hate speech, bullying, and sexual/racial abuse, ...

OpenAI developed an AI moderation system using GPT-4. It aims to moderate content faster and more consistently than humans. This could reduce the mental health burden on human moderators. OpenAI ...