Layoffs at Microsoft studios, particularly at Blizzard, have resulted in a significant reduction in customer service teams for Blizzard games. Microsoft plans to outsource customer service for ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

Microsoft launched its Kaizala group-messaging service in 2018. In subsequent months, officials positioned the service as being specifically for frontline workers. Since then, I've heard from a number ...