Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

What are Indigenous knowledge systems? Indigenous knowledge systems are sets of knowledge that were developed long ago and passed down through the generations in various ways, including through ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

In a December 2014 press release, International Data Corporation senior vice president and chief analyst Frank Gens predicted that the worldwide information and telecommunications industry would ...

Explore how project management information systems guide each project phase, the tools that support them, and real-world use across industries.

As today’s marketplace becomes increasingly complex and competitive, businesses are continually seeking strategies to maintain a competitive edge. One such strategy is the adoption of knowledge ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

African policymakers may see formalisation of the informal sector as a panacea to economic development but what makes informality more attractive has not been adequately researched. Informal knowledge ...

The Central Intelligence Agency doesn’t like to talk about its mistakes. It’s not just embarrassing, but officials believe exposing details about how an operation went wrong reveals too much about how ...