Just about every enterprise has at least one knowledge base: A customer-facing one. While the concept can and should be extended to internal use, it’s often these public knowledge base examples that ...

As the saying goes, you don’t know what you don’t know. In a marketing, advertising or public relations agency, there are so many different departments, teams and “moving parts” that new and ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

TORONTO, Jan. 27, 2026 /PRNewswire/ -- Themis Intelligence, a wholly owned subsidiary of Survalent Technology, today announced the advancement of its Utility Knowledge Base (UKB) and Human-Guided ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

AI has, contrary to common belief, existed in a fairly advanced form even before the boom that started in 2022. The deluge of AI products that flooded the internet following ChatGPT simply focuses on ...