One measure of instant messaging's impact as a technology is its swift evolution from a chiefly social medium to one that, like e-mail, is fast emerging as a major channel for business communications.

The blogosphere is abuzz about Google's new foray into the instant-messaging realm. Message boards are teeming with tips and gripes, and scores of screenshots have gone up since Google released a beta ...

NEW YORK - Technology giants AOL Time Warner, Microsoft and Yahoo are squaring off for a major new turf war over users of sophisticated new instant messaging services, which hundreds of millions of ...

MessageLabs launched on Monday encrypted IM (instant-message) software, targeting companies that use consumer IM clients for collaboration and document sharing. The company’s Enterprise Instant ...

The job of a network administrator is a busy and demanding one made only harder when users install unauthorized software, as they’re prone to do. A new company, however, is working to make ...

As popular as instant messaging has become, most enterprises have neither policy nor technology in place for securing IM. Here's expert advice for getting the message. At the same time, only 10 ...