The ongoing AI boom is transforming the online user experience (UX) at a rapid pace, and the development of automation technology is redefining usability testing. The global AI-enabled testing market ...

While genAI chatbots are mostly deployed as assistants or copilots, agentic AI allows companies to automate entire business processes and fundamentally transform operations. Here's how they're doing ...

Most GPTs fail because they’re too broad and under-tested. Here’s how to build focused, high-ROI GPTs your team adopts and uses every week ...

Just seven or eight months ago, when a customer called in to or emailed Baca Systems with a service question, a human agent handling the query would begin searching for similar cases in the system and ...

Amongst key findings of the study is faster growth in non-work-related ChatGPT usage than in work-related usage. The demographic breakdown of ChatGPT users was also found to have shifted, with the ...