There’s something new and powerful for ChatGPT users to play around with: Custom GPTs. These bespoke bots are essentially more focused, more specific versions of the main ChatGPT model, enabling you ...

OpenAI now lets anyone publish specialized bots in its GPT Store. It’s easy! And it’s an education in how to make AI do what you want. OpenAI calls these user-created chatbots “GPTs.” The ones it’s ...

Twenty-five-odd years ago, CBS and ABC execs told me tech was just a fad and passed on my national radio show. So, I syndicated it myself. The rest is history. Now, I hear the same thing about AI: ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...