Charitable giving is an extensive subtopic within most estate planning courses for financial advisors. While many advisors may feel prepared to help clients with giving at the end of their lives, they ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

The upgraded best practice framework ITIL Version 3 includes guidance on how to get processes in place to optimize IT service delivery and management. For IT shops looking to adopt a best practice ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

It’s no longer the hot new thing. In fact, it never was the hot new thing. Rather, it’s just an old idea that continues to gain adherents and remake how IT operates. Not too shabby when you think ...

Firstly (and quickly) some background: About 6 / 7 months ago, 2 co-workers and I did the ITIL foundation course and came back ready to get started. Then 'the powers that be' decided that they want to ...