Invisible work includes all the things employees do like answering email, attending meetings, and solving problems that are not necessarily in job descriptions or measured in any way. These things ...

Let me ask you something: Have you ever been absolutely stuck on a problem at work? I mean, the kind of stuck where you keep trying the same thing over and over, just hoping for a different result? It ...

Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable of almost anything. Jo excels at intuitive problem-solving. Over her life, ...