Symantec Corp. today plans to announce pcAnywhere 11.0, an upgraded release of its remote-access software that features performance improvements and a revised user interface for IT help desk ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. If you provide technical support to customers, clients or employees, you want ...

Remote desktop software is an IT solution that is quickly rising alongside trends like remote work and cloud computing. Whether you have a distributed workforce or want a way to access your own ...

Remote monitoring and management packages (RMM software) provide IT support teams with the tools they need to administer an entire system. Find out which RMM tools are the best. Thanks to networks and ...

IT management can be a single, big expense for medium- and small-businesses; it’s an easy target to try to save money. Whether you have in-house IT help, you use offsite contractors, or even if you ...

FortiClient VPN is the best option for most Faculty and Staff. It works by creating a secure tunnel to the Luther network, allowing your workstation to behave as though it were on Luther’s network.

I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...

Sometimes there are new technology trends — the big ideas that shape the entire way a business operates. And then, once in a while, there are hot products. They may be small or subtle, but still they ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

As remote and hybrid work arrangements grow in popularity, information technology (IT) teams must be able to access desktops remotely. This way, they can view or change files, fix technical issues, or ...