The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

Office settings include both front office and back office areas. Front office staff consists of desk clerks, receptionists and others who greet visitors, answer phone lines and receive the mail.

The type of business you’re in does matter in the choice of a reception desk. If clients entrust you with extremely personal or secure information–such as an IT company selling state-of-the-art ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...