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First timers vs. repeat customers: Differences in engagement, experience, and value co creation
I remember vividly my first visit to Cape Coast Castle some years ago. Standing in front of that imposing structure, with its whitewashed walls gleaming against the Atlantic backdrop, I felt a mixture ...
Although we are seeing changes in the airline industry related to premium cabins, it seems that the differences between first class and business class are becoming increasingly blurred. First class ...
United (mostly) in black, their differences were in the details. By Vanessa Friedman In any other circumstance it would have been a shocking sight. But it was only fitting that in her death Rosalynn ...
When leading global teams, executives (including myself) often make a significant mistake by focusing too much on our differences. We leverage great cultural maps, identify differences in our ...
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