Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

There is plenty of talk about the importance of reviews and the effects that social media has on our businesses. However, there is an underlying factor that you must remember as you push your ...

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Jonathan Denby from Greater Anglia, sponsor of the EADT Business Awards 2026, gives a sneak peek into the judging process.

Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care. Everyone has had experiences of long hold times, incorrect answers or other ...

The success of an IT department, like the success of virtually any organization, depends heavily on customer satisfaction. All IT groups have a set of customers for their services. Many of us have end ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...