Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Add Yahoo as a preferred source to see more of our stories on Google. AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered ...

The new agreement extends the long-term relationship and includes managed services, software development, AI innovation, and UScellular integration JERSEY CITY, NJ / ACCESS Newswire / February 3, 2026 ...

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.