Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

It was a hectic workday in spring when I received a call from one of our active customers. This particular customer had been with our company for many years and was always involved in service ...

NEW YORK--(BUSINESS WIRE)-- CI&T (NYSE: CINT), a leader in driving AI-powered digital transformation for global brands, today announced it has been named in the 2024 Gartner Peer Insights Voice of the ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Powerful experience builder empowers Ficx clients to accelerate development of game-changing digital self-service and agent-led customer experiences SAN FRANCISCO, Sept. 20, 2023 — Ficx, an innovator ...

I expected to hear a well-thought AI strategy at Sage Transform. What I didn't expect were the surprises, including thousands of customer-specific finance models - and a mysterious non-product called ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

What is Lean Software Development? Your email has been sent We discuss the Lean software development methodology and how it benefits developers and project managers. Learn more. The Lean software ...

The economics of the software development business have always been kind of weird. Some things with software scale spectacularly, and some things scale very poorly. Pricing is always a challenge; it’s ...

In today’s business landscape, digital transformation and the assistance of skilled software companies are often necessary for growth and maintaining a competitive edge. Companies large and small turn ...

Agile and adaptive banking is on the rise. In the past several years, the demand for flexible and virtual financial services options has prompted a transition from traditional banking methods to ...

In a Deloitte survey, 26% of leaders said their organizations were seriously exploring autonomous agents. ServiceNow, SAP, and Salesforce are among the firms that have debuted AI agents to do work ...