Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business. Our team tests, ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Zuper (https://zuper.co) is an intelligent field service management and customer engagement platform for organizations that features basic and optional customizable modules to facilitate optimized ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

New integration enhances dispatching with live vehicle data, helping home service pros save time and upgrade the customer experience. The integration is available now to eligible Jobber customers in ...