(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...
CNN Money/Fortune recently did a revealing (even entertaining), nonscientific customer service test. A reporter contacted eight household-name companies, including Zappos and Delta, with a complaint ...
High-quality customer service is essential to the success of any business or organization. The ability to bring customers and clients back for additional business is key to expansion and ...