Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

RoadFlex, a New York- and San Francisco-based provider of artificial intelligence- (AI-) powered fuel management solutions for fleets, has been recognized as the “Best Customer Support” Software in ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

RALEIGH, N.C.--(BUSINESS WIRE)--GK Software, a leading global provider of comprehensive retail applications for real-time omnichannel business systems, today announced it was named a leader in the RIS ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...