Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a global leader in generative AI-powered customer service automation. In the realm of customer service, a monumental shift is underway.

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the top small-business-friendly ...

Our research shows that Zendesk is the best CRM for customer database functionality, offering robust customizability and lots of contact management features, all packaged into an easy-to-use platform.

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

BMC has acquired ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. With this ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

Everyone’s talking about enterprise AI agents, but few are ready for what it really takes to make them work. Thousands of startups are building narrow-purpose agents, especially for customer-facing ...