In an era of instant gratification, customers are desperate to be in the know, 24/7. As a result, field service organizations are feeling a shift categorized by growing customer expectations and ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...

On a daily basis, over 6,200 Motor Codes garages up and down the nation go above and beyond the call of duty to keep their customers happy. Now, Motor Codes has developed a checklist for motorists to ...

When you’re tasked with training your newest employees in customer service, what are the fundamental customer service principles you need to convey? There may not be a one-size-fits-all answer here, ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

Many B2B providers claim to be “Customer-obsessed” but very few can prove it. In managed communications, the gap between saying it and living it is realized fast—missed installs, slow support, dropped ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.