With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

The intelligent contact center software provider Z21 Labs Inc., which does business as Observe.ai, announced today it has raised $125 million in a new round of funding. The Series C round was led by ...

If you’ve ever called a company’s helpline and been frustrated by the confusing, circular voice prompts you must wade through to speak to an actual person, you already know how important it is to run ...

Customer service is in a state of crisis—fueled by the loss of talent during the pandemic, the "Great Resignation" and the rising demand for quality service. It's no wonder that contact centers are ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...