Forbes contributors publish independent expert analyses and insights. Davey Winder is a veteran cybersecurity writer, hacker and analyst. An emailed data breach notification from Dell arrived in my ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Journal file photo WINSTON-SALEM, N.C. — ...

While ERP excels at post-sale management, it leaves a critical gap in managing relationships that determine customer loyalty.

Emails are the bane of many people’s lives especially if you are in the customer service section of your business or industry. Thanks to the explosion of artificial intelligence over the last few ...