CMSWire

What Customer Data Integration Really Means — and Why It’s Not Just Aggregation

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.
Business Wire

Total Expert Adds Enriched Mortgage Rate Data to Boost Customer Engagements

MINNEAPOLIS--(BUSINESS WIRE)--Total Expert, the FinServ leader in customer engagement software, today announced its 2025 Winter Platform Release, introducing Rate Enrichment Data as the latest ...
VentureBeat

What is the difference between a customer data platform (CDP) and a data management platform (DMP)? Definitions, collection methods and analysis best practices

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Customer data platforms (CDPs) and data management platforms (DMPs) are ...
Forbes

Why Customer Service Is In Free Fall — And What You Can Do About It

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...
Forbes

Chatbot Customer Service? Not The Way Comcast/Xfinity – Or Most Companies – Do It.

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...