In my computer service business, we regularly get calls from users that have been scammed. Some have let a remote scammer onto their computer and get their data/passwords stolen, while some get taken ...

If non-tech-savvy remote workers share one concern, it’s likely that their technology tools will fail somehow and that, without a tech pro just steps away, they won’t know what to do. However, many ...

So Dell trots out this press release with the headline: “Dell’s New Remote-Assistance Tool Helps Resolve Most Common Computer Issues; With 95 Percent Customer Satisfaction Rate DellConnect Expands to ...