What makes you unforgettable? The famous saying “People will forget what you said, people will forget what you did, but people will never forget how you made them feel" resonates with people who focus ...

CMO at Smith, Gambrell & Russell, LLP. She is passionate helping individuals develop their brand and implement marketing and BD strategy. Client engagement is critically important as companies find ...

The acceleration of digital transformation has been a hallmark of the pandemic era, but it has also highlighted the importance of maintaining a strong focus on the client experience. From leveraging a ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

Today’s legal clients expect more transparency, responsiveness, and value at every stage of their journey. The firms that thrive are those that treat client experience as a measurable, strategic ...

If it wasn’t for your clients, you wouldn’t have a firm to operate. After all, the client onboarding experience is one of the most critical pieces of the advisor-client relationship. Not only does it ...

In the pro AV and digital signage industry, there’s a common misconception that “client success” is just a post-sale support function. How boring! And not at all the mindset you want to have if you ...

The client experience is central to any wealth manage­ment business, since clients who are happy with their advisor will stay with their advisor and are more likely to refer other clients. In this ...

The Client Experience Manager (CEM) leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The ...

Industry veteran steps into Chief Client Strategy and Integration Officer role, reinforcing the marketing experience company's client-centric focus SUSSEX, Wis., Nov. 20, 2024 /PRNewswire/ -- ...

NEW YORK - Willis, a WTW business (NASDAQ: WTW), has named Mike Giacobbe as its new Client Strategy Leader for Corporate Risk & Broking in North America. Giacobbe will be responsible for delivering a ...