Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation MILLERSVILLE, Md. – January 7, 2025 - CallTrackingMetrics, a ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on. When call center reps avoid taking calls, it creates problems across your ...