How to Write a Call Center Business Plan in 7 Steps Your email has been sent Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming customer ...

Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation, the AI ...

JOHNSON CITY, Tenn. (WJHL) — AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a company spokesperson confirmed on Monday. The spokesperson said local employees ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

Earning a reputation as a strong leader with an ability to motivate teams with his positive energy, Sergio Canales, Country Manager – Chile for the international contact center operation Grupo Konecta ...