Heroes are born out of moments of crisis. The world has definitely seen its fair share of crises in the last six months, but it has also seen incredible heroes. During challenging times, companies and ...

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a news report ...

Why is customer service such a difficult art to master?Steve Adubato wrote  Speak from the Heart and  Make the Connection. He is also an anchor for Channel 13/WNET (PBS) and a motivational speaker ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

Customer service can make or break a brand. When it comes to customer service, we know that front-line employees are often the face of the company and set the tone for how a customer feels about their ...

The coronavirus pandemic has been rough on businesses. Shutdowns, occupancy restrictions and reduced travel have forced many businesses, especially in resort towns, to scramble to survive. Vail ...

Last week, the frontline and backend teams of 9mobile came together to celebrate Customer Service Week, a global event recognizing the hard work and dedication of customer service professionals. The ...

Opinions expressed by Entrepreneur contributors are their own. In his book Tweet Naked, online marketing expert and social media agency CEO Scott Levy provides the critical information entrepreneurs ...

I am from Springfield, Ill. and recently spent time in your community while attending the John Deere Classic. In Springfield, I am a founding member of the Central IL Customer Service Association. Our ...